No Warranties

Information accessed through S.P.A website and other touch points is presented in summary form and is not exhaustive S.P.A makes no warranties or representations as to its accuracy or completeness. This information is provided "as is" without warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for particular purpose, or non-infringement.

The information accessible from S.P.A. web site and other communication contains forward-looking statements that involve risks and uncertainties, including statements with respect to the potential benefits of a healthcare plan or medical procedure, and successful treatment of a medical condition of the patient. Actual results may differ materially from those indicated by such forward-looking statements.

 

The patients' applications sent via our web site or requested by phone call are received by S.P.A Patient Information Center. Our advisors are trained to answer general questions about the procedures and terms of the service. If the patient has questions related to medical issues, the advisor will pass the questions on to the professional and the answers back to the patient.

 

The amount fixed by S.P.A on the first stage is an estimate. The decisive amount will be confirmed after the face to face consultation. It is important to insist that the original estimate may be slightly modified after the personal evaluation carried out by the professional, once the patient has arrived in ISRAEL. All exchange with the Patient Information Center is free of charge and it does not represent any kind of agreement between S.P.A and the patient.

 

Items included in the quotation

The quotation for a standard medical trip includes the fees for the medical team, pre surgical studies and hospitalization. However, a customized medical trip may also include the fees for accommodations, assistance service and within city transportation. All the items will be presented in detail in the quotation sent to the patient.

The quotation does not include:

Once the date for the trip and all the details concerning the medical services have been agreed upon, the patient will have to make a payment that will be 50% of the package's total cost. Once the reservation has been made, the patient will be referred to the Patient Care Center.

 

The Patient Care advisors will be in charge of planning the medical trip. The advisors will ask the patient for his/her medical record and related information in order to evaluate whether the patient is fit for undergoing the treatment required.

 

Patients with preexisting diseases will have to make an extra deposit (apart from the package) that will be used for the specific analysis required by his/her condition or for hiring specialized medical staff to assist the patient during the procedure.

The deposit will be reimbursed to the patient if no extra services related to his/her preexisting condition is needed.

 

If the compulsory medical studies show that the patient suffers from a preexisting condition or disease that may interfere with the procedure but of which the patient has no previous knowledge:

Confirmation of the dates:

The Patient Care Center will confirm by e-mail the consultation and treatment dates. The patient will have to make the payment of the remaining 50% on arrival in ISRAEL, before the procedure begins..

 

The patient will arrive at the designated Airport. A Companion will receive the patient and take him/her to the hospital or hotel where he/she will stay. The patient will be given a file in which he/she will find the trip's schedule, as well as detailed documentation about the procedures that he/she will have to sign before the treatment.

The assistants we provide are not exclusive, they are assigned according to availability, that is, one assistant may receive you at the airport whereas another will go with you to the medical consultation.

It is possible for the patient to have an exclusive assistant, but this service has an additional cost.

 

After the first consultation with the physician, the date and time for the treatment will be confirmed. If on the first consultation the need for additional procedures arises, the Patient Care advisors will prepare a new quotation.

 

Follow-up

After the procedure, the physician will set appointments for the follow-up care and will inform the patient about the special precautions he/she will have to take when he/she returns home.

 

The patient will be taken to the airport by the Companion on the day of his/her departure.

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If for any reason the patient decides to cancel the trip after having paid the deposit or the total package's cost, S.P.A offers

The trip and services are cancelled and S.P.A reimburses the total package's cost after deducting the administrative cost. unless decided others.

 

If once in ISRAEL the patient decides not to go ahead with the procedure hired, he will be reimbursed the amount corresponding to the procedure unless agreed others. If the professional advises the patient not to undergo the procedure due to medical reasons, all the expenses incurred until the moment the physician makes this decision will be charged, but the rest will be returned to the patient unless agreed others. The patient will be informed about the expenses incurred. If special supplies were bought for the patient (prostheses or bandages, for example), he/she can take them with him/her.

 

If the patient must postpone the trip due to personal reasons after the deposit was made (50% of the package's total cost), he/she may ask for a reschedules S.P.A will stick to the original price for 1 months after the date in which the trip was postponed, but once that period elapses, the package's price could be modified. The deposit will be held and considered as payment on account.

The patient may ask for a rescheduling of the consultation dates only twice.

 

The medical team and its staff assume full responsibility. The patient will not hold S.P.A responsible. If complications arise that will require additional interventions or extended hospitalization, the cost will be established by S.P.A and paid by the patient. It is understood that, in plastic surgeries, there exists the possibility of discrepancies between the surgeon and the patient as regards the aesthetic results. It is understood that the physician will do his best to obtain the results that will best satisfy the patients expectations.

You agree to indemnify, defend and hold harmless S.P.A and its affiliates and their respective officers, directors, employees, agents, licensors, suppliers and any third-party service providers against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any information you provide or from any violation of this Agreement by you.in case of need curt-house both parties agreed to adress the curt houses in jerusalem.

 

 

By agreeing to these terms, you are giving S.P.A Travel permission to charge your credit card for fees and other amounts or charges that you authorize for S.P.A Travel and agreed upon. Depending on your agreement with S.P.A Travel, S.P.A Travel may charge your credit card on a one-time, sporadic, or recurring basis.